Lucas Bornert

Lucas Bornert is a serial entrepreneur with a strong focus on mobility and customer service technology. He co-founded Onepilot, an AI + human customer service outsourcing solution, which has rapidly grown to over $30M ARR and profitability. Prior to Onepilot, he founded WeCharge Tech, a mobile charging solution, and co-founded Influenced, a micro-influencer marketing company. This consistent track record highlights his ability to identify market needs and build companies from the ground up. onepilot+5

He possesses extensive experience in the micro-mobility sector, having served as General Manager for Southern Europe at VOI Technology and E-scooters Lead and Operations Manager in France at Bolt. His involvement included strategic planning for market entry, adapting to regulatory environments, and optimizing operations in competitive urban landscapes. theorg+2

Lucas Bornert has a strong academic background with Master's degrees in Management from emlyon business school and Entrepreneurship from the University of Cambridge, alongside Bachelor's degrees from Université Paris-Sorbonne and Université Paris Dauphine. His education provided a foundation in finance, business management, and entrepreneurial studies, complemented by international experience as an exchange student in China. theorg+2

He demonstrates a forward-thinking approach to business challenges, particularly in leveraging technology for efficiency. At Onepilot, he champions a hybrid model of AI and human agents, focusing on continuous improvement in agent productivity through self-staffing, knowledge management, and tool centralization. His writing also reflects a critical perspective on emerging technologies, such as the environmental impact of e-scooters. medium+2