Pierre Latscha

Pierre Latscha is a co-founder and CCO of Onepilot, a rapidly growing customer care outsourcing platform that leverages AI and a distributed network of human agents. Under his leadership, Onepilot has achieved significant growth, scaling to over $30M in annual recurring revenue within four years by focusing on efficiency, flexibility, and a high-quality, 24/7 multilingual customer experience. theorg+3

With a background in finance, including roles as an Investment Manager at Starquest Capital and a Private Equity Analyst at BlackFin Capital Partners, Pierre possesses a strong understanding of business strategy and investment. This experience likely contributed to Onepilot's strategic positioning and financial success, as evidenced by its rapid growth and profitability. theorg

Pierre Latscha is a strong advocate for customer care as a profit center, challenging the traditional view of it as merely a cost. He emphasizes how Onepilot's model can not only reduce operational costs for clients but also improve conversion rates and increase customer loyalty by providing excellent pre-sales and post-sales support. youtube+1