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Valentin Chertier

Valentin Chertier

Sales Executive focused on customer experience and omnichannel

valentin-chertier
Paris, France
Joined January 2026
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Summary

Experienced sales and business development professional with a multi-year progression from B2B sales roles to Sales Executive at DialOnce, working across telecom, retail, utilities and luxury-client contexts. theorg+1
Academic background centered on information management and analytics: holds multiple master's-level qualifications and authored a 2019 thesis on augmented analytics for customer experience in the luxury goods industry. utupub+1
Active in customer-experience community and public engagement for DialOnce: participates in company webinars and community events focused on modernizing customer contact (visual IVR, omnichannel journeys). dialonce+2
International academic exposure across European institutions (France, Finland, Netherlands, and the UK), reflecting interdisciplinary study in business, management and information systems. theorg+1

Work

Education

Writing

Improving customer experience with Augmented Analytics in Luxury Goods Industry

January 1, 2019

Master's thesis examining the role of augmented analytics, natural language processing and AI in improving customer experience within the luxury goods industry; includes discussion of data management and GDPR implications.

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