Coralie Pascal

Operational quality builder — she created and scaled company-wide QA processes and training programs to ensure consistent service quality across Onepilot's batches. onepilot

Tools and automation advocate — she reviews ticketing tools, designs views and implements small automations to save agent time and increase throughput. onepilot

Trainer and internal-mobility proponent — promoted from early 'hero' and Account Manager roles into leadership by training new hires personally and emphasizing learn-by-doing career paths. onepilot

Customer-focused strategist — works with clients regularly to align KPIs (NPS, CSAT and others), and emphasizes empathy and human-centered responses as central quality metrics. onepilot+1