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Peter Kriss

Peter Kriss

behavioral science + technology + sustainability

peterkriss
Victoria, British Columbia, Canada
Joined January 2026

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SaaS & Startup Leaders
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Qventus & Medallia Professionals
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Summary

Peter Kriss is an expert in behavioral economics, blending insights from psychology and economics to understand and improve human decision-making. His doctoral research at Carnegie Mellon focused on social preferences and coordination, and he applies this expertise to diverse fields such as investment management, customer experience, and healthcare operations. peterkriss+3
Peter has a strong track record of applying behavioral science and analytics to real-world business challenges. At Medallia, he quantified the impact of customer experience on business outcomes, demonstrating how improved customer feedback loops and employee responsiveness led to tangible financial benefits. At Qventus, he translates behavioral insights into actionable strategies for optimizing healthcare workflows and improving operational efficiency. cmu+2
As Managing Partner and Chief Investment Officer at Macroclimate, Peter integrates behavioral economics with sustainable investing strategies. He focuses on helping individuals and families make informed long-term investment decisions by considering risk preferences and portfolio design, aiming to mitigate the financial risks of climate change and instability of the United States. macroclimate+1
Peter is a writer and speaker on topics related to behavioral science, customer experience, and healthcare innovation. His work includes white papers for Qventus and Medallia, exploring themes like discharge planning, customer referrals, and organizational innovation. He has also been interviewed on podcasts and presented on how behavioral science and AI are revolutionizing healthcare. peterkriss+2

Work

Education

Writing

Hardwiring Discharge Planning Best Practices to Decrease Length of Stay

March 1, 2021

White paper exploring strategies to reduce length of stay through effective discharge planning in health systems, and the true effectiveness of these initiatives.

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Lessons from an Experiment on Boosting Customer Referrals

April 17, 2017

White paper, in collaboration with Stanford Graduate School of Business, evaluating the impact of different referral strategies through a field experiment with over 13,000 athletic club members.

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Innovation at Scale: Turning Size into an Advantage for Customer Experience Innovation

February 2, 2017

White paper discussing how established organizations can leverage their size and reach to accelerate innovation in customer experience, rather than inhibiting it.

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The Creation of Rational Fools

January 1, 2007

An academic paper exploring the concept of Homo economicus and its historical presence since the birth of modern economics.

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The willingness to punish norm violation is an important component of many legal and social institutions, and much prior research demonstrates an apparent willingness to incur costs to punish individuals who act unfairly.

Academic research on the willingness to punish norm violations, and whether people rely on 'excuses' to avoid costly punishment intentions.

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We explore bargaining, using ultimatum games, when one party, the proposer, possesses private information about the pie size and can either misrepresent this information through untruthful statements (explicit deception) or through information-revealing actions (implicit deception).

Academic research comparing explicit and implicit deception in bargaining scenarios.

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Slowing climate change will almost certainly require a reduction in greenhouse gas emissions, but agreement on who should reduce emissions by how much is difficult, in part because of the self-serving biasβ€”the tendency to believe that what is beneficial to oneself is also fair.

Academic research on the challenges of achieving agreement on climate change mitigation due to self-serving bias.

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This chapter reviews research in which economic laboratory experiments are used to shed light on the processes that influence organizational formation and change.

A review of economic laboratory experiments used to study organizational formation and change.

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We examine communication in a two-player coordination game with Pareto-ranked equilibria.

Academic research on the effects of communication in coordination games.

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