
Kevin McMahon
B2B telecom and SaaS marketing leader
Network
1.9K connectionsSummary
Work
Education
Writing
Research Reveals How Much Time We Spend on Hold
January 1, 2016Discusses customer hold‑time research, the impact on customer experience, and how multichannel contact‑center solutions and virtual queues can reduce hold times and customer churn.
The Complete Unified Communications Checklist
Overview of the key features enterprises should include when evaluating unified communications (UC) solutions, covering hosted voice, messaging, presence, video, mobility, security, and integrations.
5 Tips for a High-Performing Remote Workforce
Practical advice for managing and enabling remote teams, including aligning collaboration tools, ensuring UX parity, governance protocols, encouraging video adoption, and preserving culture.
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