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Vishal Kulshrestha

Vishal Kulshrestha

Head of eCommerce & Omni‑Channel at Alshaya Group

vishal-kulshrestha
Bengaluru, Karnataka, India
Joined March 2026
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Summary

eCommerce and omnichannel leadership: Vishal currently leads eCommerce and omnichannel initiatives at Alshaya Group (since February 2022), focusing on driving online sales, digital presence and customer engagement across a large brand portfolio. theorg+1
Experienced delivery and program manager: He has a long IT delivery background — roles include Delivery Head at Credencys Solutions, Program Director at Syncrasy Tech, and senior management at Happiest Minds — with responsibilities spanning software delivery, operations and client relationships. credencys+1
Public-facing thinker, speaker and writer: Vishal publishes long-form writing on Medium, shares presentations on Slideshare, participates in industry events and speaker panels, and is referenced in industry commentary about AI and CX. medium+2
Advocate of servant leadership and people development: Profiles and speaker bios describe him as an advocate of servant leadership who focuses on helping people grow in their careers. agilenetworkindia
Active social commentator on customer experience and product issues: Public social posts show he actively comments on customer service and product experience issues, engaging publicly about CX and operational problems. nitter+1

Work

Education

Projects

Writing

Credencys Annual Meet: A Worthwhile Gathering at AMA

November 1, 2014

Article covering Credencys' annual meet where Vishal, then Delivery Manager, reflected on project delivery, team management and his perspective on solving problems through delivery excellence.

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Was Modi’s Call for thali banging laughable antics?

Medium blog post by Vishal on a political/social topic (example of his Medium writing and long-form commentary).

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LeaderSinksShip (book mention)

Described as a leadership book authored by Vishal Kulshrestha (mentioned on speaker profile); presents his views on leadership and failure in business.

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Hobbies

Storytelling and blogging facebook+1