Shivam Sharad Shukla

Experienced Salesforce and conversational-AI leader: Shivam has progressed through technical and specialist roles at BMC Software (Salesforce & chatbot TSA → Senior Specialist → Senior Team Lead) and focuses on building and integrating Salesforce solutions with chatbot/AI capabilities. His work combines platform engineering, automation, and applied AI to improve customer and service workflows. rocketreach+1

Recent executive education with demonstrated academic distinction: he completed an Executive MBA at SIBM Pune (2022–2025) and is publicly noted as a gold‑medalist for that cohort on his LinkedIn posts, indicating active upskilling in management, analytics, and finance alongside his technical career.

Technical foundation from DA-IICT: his B.Tech in Information Technology (DA-IICT, 2007–2011) provides a formal engineering background that underpins his platform and automation work in later consulting and product-implementation roles. lead411

Public presence and community engagement: maintains an active Twitter/X account (handle @shivamshukla749) with posts on technology, civic topics and professional milestones, and participates in workplace community activities such as a BMC Toastmasters club — suggesting comfort with public communication and thought leadership. nitter+1