Justin Massa
AI strategist and entrepreneur, ex-IDEO Partner, Food Genius founder
Network
17.1K connectionsSummary
Work
Education
Writing
A Leader’s Guide to Adopting AI with Confidence
November 7, 2025An article and podcast episode where Justin Massa shares practical insights for leaders to adopt AI with purpose, foster experimentation, and lead with human-centered innovation.
How healthcare leaders can build AI confidence and culture
October 2, 2025An article discussing what healthcare leaders should prioritize when building AI confidence and culture within their organizations.
Picking a Model Family
June 19, 2025An article discussing insights on choosing the right AI model family.
The Clean Data Myth
June 19, 2025An article discussing the misconception of clean data in AI.
Beyond the Hype: A Business Leader’s Guide to AI with Justin Massa
June 12, 2025A podcast episode where Justin Massa provides frameworks, real-world case studies, and an accessible perspective on how business leaders can integrate generative AI to drive tangible value.
Smart Customer Service
June 12, 2025An article or media piece about smart customer service solutions.
AI for SMBs Weekly
A newsletter published by Justin Massa, offering free, practical, and non-technical advice on how to create and capture value with generative AI for small and medium-sized businesses.
Most people miss the point of generative AI
An article or media piece discussing the common misunderstandings of generative AI.
How to Implement AI: Technique, Jig, or Tool?
An article or media piece on different approaches to implementing AI.
How to Use AI as Your Own Personal Strategy Consultant
An article or media piece on leveraging AI for personal strategic consulting.
Building an AI Strategy for SMB Leaders
An article or media piece focused on developing AI strategies for leaders of small and medium-sized businesses.
Using Generative AI to Analyze Customer Feedback at Scale
An article or media piece on applying generative AI to scale customer feedback analysis.
Using AI to improve your customers' experience
An article or media piece discussing the use of AI to enhance customer experience.
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