Prateek R.
Software Engineer — Automation, AI, System Design
Summary
Client-facing and customer-success oriented professional with experience leading customer success activities, managing CRM data, and maintaining strong client relationships to improve satisfaction and retention. bold
Data and reporting focused: has developed Power BI dashboards and applied data-driven decision-making to provide actionable performance insights and improve business outcomes. bold
Experienced in business analysis and operations: created detailed work plans, supported client process understanding and documentation, analyzed issues and implemented practical solutions. bold
Transitioned into software engineering with an emphasis on automation and AI, working on system design and backend technologies (Python, Node.js, Ruby, APIs) to build automation solutions.
Team builder and mentor: conducted training sessions to optimize team efficiency and mentored junior members to share best practices and improve overall performance. bold
Work
Education
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