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Amin Lalani

Amin Lalani

Airport CX technology and product leader at Delta

amin
Roswell, Georgia
Joined December 2025
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Summary

Product and technology leader focused on airport customer experience: Amin leads the design and delivery of airport-facing digital products (check-in, boarding, Sky Club) at Delta, emphasizing human-centered rollouts and strong change management to ensure frontline adoption and improved passenger outcomes. customercontactweekdigital+2
Experienced in IT transformation and analytics: prior Delta roles show a progression from technical advisor in business intelligence through program and manager roles in IT transformation, indicating strengths in analytics-informed product decisions and leading organizational change to speed product delivery. rocketreach+1
Public speaker and industry contributor: Amin appears as a speaker/panelist at industry events (CCW Digital, World Aviation Festival) on topics like CX, technology in airports, and smart airports, demonstrating an external-facing role and thought leadership in aviation CX technology. customercontactweekdigital+2
Community involvement and career coaching: Amin volunteers as a career coach (Ismaili Professionals Network spotlight) and shares mentorship-focused posts on LinkedIn, indicating a commitment to professional development and community service outside his primary role. instagram+1

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Career coaching / mentoring (volunteer coach) and travel/food enthusiast. instagram+1