Premanand Nayak

Experienced customer‑experience and contact‑center leader with a long history in ecommerce and mobility: Premanand has held progressive CX roles at Myntra, Ola, and Wakefit and led customer‑success and growth functions at Rupifi — indicating strengths in scaling contact‑center operations, escalation management, and post‑sales customer programs. rocketreach+1

Operational escalation and grievance responsibility at Wakefit: an official Wakefit grievance document lists Premanand as the company's nodal officer for unresolved customer grievances, showing a formal role in consumer escalation handling and regulatory/customer‑rights workflows. amazonaws+1

Cross‑functional leadership across growth and service: his move into Director Growth / Head Customer Success at Rupifi followed by a senior service director role at Wakefit suggests a combination of customer‑facing growth experience (retention, expansion) and deep operational know‑how running large contact‑center and CX teams. zoominfo+1