Arvind Gautam
Regional Director — AI & CX Transformation
Singapore
Joined March 2026
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Summary
Technical-to-sales leader: transitioned from a software development background into technical sales and leadership, leveraging hands-on technical experience to design solutions and lead customer engagements across enterprise CX transformations. thehansindia+1
Cloud contact-center transformation specialist: has led large, centralised multi-country cloud migrations and hybrid deployments, addressing regulatory, localization and integration challenges for enterprise CX platforms. thehansindia
Regional services and sales leadership in ASEAN: held successive leadership roles at Avaya focused on professional services and services revenue for ASEAN before moving to a regional director role at SNUG Technologies. rocketreach+1
Industry speaker and commentator on AI in CX: active as a conference speaker and workshop leader on AI-enabled automation and workflow orchestration, and quoted in industry interviews about AI augmenting (not replacing) contact-center agents. datasciconference+2
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