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Kunal Rahalkar

Kunal Rahalkar

Founder & CEO at LivedCX, CX and EX data & gamification leader

Melbourne, Victoria, Australia
rocketreach+1
Joined February 2026
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Favicon imagedatagamz.com

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Summary

Serial product founder focused on data-driven CX/EX platforms: Kunal founded and leads the team behind Datagamz / LivedCX, developing a patented Gen-AI platform that connects contact centre, bot and CRM data to deliver interaction mining, speech and digital journey analytics and drive actionable outcomes. datagamz+1
Champion of gamification and employee engagement to improve customer outcomes: He emphasizes gamified coaching, microlearning and behaviour analytics as levers to boost employee experience (EX) and, in turn, customer experience (CX). genesys+1
Background in data architecture and analytics: Prior roles and consulting experience in data and analytics (including a Data Architect role and work with consulting/technology firms) underpin his focus on turning insights into automated actions and coaching. rocketreach+1
Inventor and public speaker: He holds/appears on patent filings related to interaction and guidance technologies and regularly speaks at industry events about CX, EX and gamification. justia+2

Work

Education

Projects

Writing

Patent: Dynamic generation of guided pages (and related patents)

January 1, 2023

Listed inventor on patent filings related to interaction, guidance and analytics technologies (example: dynamic generation of guided pages / patent filings under class 705/26.4).

Favicon imagepatents.justia.com

3 Ways to Transform Your Contact Center Through Gamification and Data Science

August 1, 2020

Blog post describing how actionable analytics, gamification, and coaching can be used together to improve employee experience and contact centre performance; co-authored by Kunal Rahalkar.

Favicon imagegenesys.com