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Deepak Singla

Deepak Singla

Co-founder of Fini, building AI agents for enterprise support

Amsterdam, Netherlands
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Joined September 2025
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Summary

Deepak Singla is a highly experienced product leader and entrepreneur with a strong background in scaling technology products and building successful startups. He co-founded Fini, an AI-powered customer support platform, after identifying critical pain points in customer service during his tenure at Uber. His entrepreneurial journey began with Instaans at IIT Delhi, demonstrating a consistent drive to innovate and solve complex problems through technology. startupseries+1
His expertise lies in product growth and AI-driven solutions, with a proven track record of generating substantial revenue. At Uber, he significantly contributed to the Rides platform by developing a cross-sell strategy that generated over $100 million in revenue. This experience, coupled with his work in healthcare automation and analytics at PwC where he generated $10 million in revenue, showcases his ability to leverage data and AI for impactful business outcomes. usefini+1
Deepak is a strong advocate for Agentic AI in customer support, emphasizing its superiority over traditional RAG systems for action-oriented tasks. Through Fini, he has successfully deployed AI agents that achieve high accuracy and significant cost reduction for enterprises, demonstrating a deep understanding of AI's practical applications and its potential to revolutionize customer interactions. His writings on the subject highlight his thought leadership in the field. nitter+1

Work

Education

Writing

From RAG to Agentic AI: Building Smarter Support Systems

An article detailing the evolution from Retrieval-Augmented Generation (RAG) to Agentic AI in customer support. It highlights the limitations of RAG for action-oriented tasks and introduces Agentic AI's capabilities in stateful interactions, action-oriented workflows, dynamic learning, and knowledge evolution, exemplified by Fini's implementation.

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How to unlock more value from your existing customers - The Uber story

A blog post discussing the importance of customer retention over acquisition. Drawing insights from his experience at Uber, the author explains strategies to reduce 'time to value,' maximize feature adoption using the CMC framework (Cohort, Moment, Channel), and identify 'silent sufferers' to prevent churn, emphasizing Fini's role in empowering organizations to retain users.

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Notes

BOBryan Onelsaid they'd trust
DSDeepak Singla
to lead the implementation of AI for customer support at their company.

Sep 30, 2025