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James Tan

James Tan

VP & Chief Information Officer at BC Ferries

Port Moody, British Columbia, Canada
neuron
Joined May 2026
Favicon imagebcferries.com

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Summary

Experienced technology and business-transformation leader who has led large, complex IT and organizational change programs across the public sector and consulting firms; joined BC Ferries in July 2023 after more than a decade of transformation work at ICBC and advisory roles at firms such as Ernst & Young and Accenture. bcferries+2
Focuses on system resilience and operational reliability in production environments; after a high-profile Victoria Day outage, described root causes (storage threshold reached) and led remediation work such as increasing storage and adding monitoring thresholds to prevent recurrence. biv+2
Blends customer-focused operational priorities with technology delivery — at ICBC used technology to redesign key aspects of a multibillion-dollar vehicle repair claims function, and at BC Ferries is involved in digital initiatives and planning for terminal and customer experience improvements. bcferries+2
Active participant in industry and peer events (CIO forums and transportation/industry panels), indicating engagement with broader sector discussions around technology, security and transportation resiliency. evanta+1

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