Jamil Asghar

Product and CX intelligence leader: Jamil currently leads product management at Perch Insights, focusing on AI-driven contact-center analytics that turn omni-channel data into actionable recommendations to reduce acquisition costs and improve customer lifetime value. perchinsights+1

Operations and process-improvement background: his career includes long experience in contact-center operations and business-process-improvement roles at Genpact and BT, and later quality and service-excellence leadership at Max Life—indicating strengths in Lean/Six Sigma, operational benchmarking, and change management. theorg+1

Continuous learning and product focus: Jamil has supplemented his operational experience with formal product and analytics training (ISB Product Management program) and Google/Coursera certificates in project management and conversational-AI design, showing a shift toward AI-enabled product leadership in CX. rocketreach+1

People and inclusion advocate: he has publicly spoken about diversity and inclusion and the role of empathy in quality and CX work (e.g., Max Life / Axis Max Life video), and he writes about storytelling and empathy as tools for solving problems. youtube+1