Prateek Sinha

★ Lean Six Sigma Black Belt Certified. ★ Prince2 Practitioner & ITIL V3 Foundation Certified. ★ ISO 9001:2015 Certified. I also have hands-on experience & knowledge of PCI Compliance ✅ Developed and Lead multi-lingual, multi-cultural & multi-national teams and teams of various sizes (50 - 2000) with E-SAT always above 3.5 out of 5 ✅ Nurtured Strategic Client Relationship with American, Canadian, Indian, British and European clients with Client Satisfaction Score always above 4.5 out of 5 ✅ Rich Experience in Operations Management, BPO Delivery Excellence, Customer Experience Management and People Management ✅ Managed large accounts (> 18 Mill USD) and Delivered double digit growth on bottom line, exceeding business targets. ✅ Extensive experience in setting up new centers / units and Governance Structures ✅ Expertise in Onsite Projects & Onsite Delivery – Lead Customer Operations for MasterCard at Malaysia in 2014 and Managed several onsite assignments in Europe and South Asia ✅ Experience in multiple domains: Telecom / ISP, BFSI - Credit / Debit Cards (Billing Authorization, Clearing & Settlement, Charge-back), Shipping / Marine / Cruise, O2C ✅ Managed multiple end to end transitions (onsite / offshore) and Onsite Due Diligence ✅ Applied Risk Management tools e.g. Audits, FMEA, RARTP, etc. in multiple projects ✉ prateekpsinha@gmail.com ✆ +91-981 810 7667