Stacy Sherman

Stacy Sherman is a leading expert in Customer Experience (CX) and a passionate advocate for humanizing business. Through her consultancy, Doing CX Right®, she guides companies in intentionally crafting experiences that boost retention, revenue, and brand reputation in the AI era. Her work extends to speaking engagements, workshops, and as an instructor on LinkedIn Learning, sharing practical strategies for leaders and teams. doingcxright+2

Stacy is a prolific content creator, host of the award-winning 'Doing CX Right®' podcast, and a best-selling author of books on customer experience. She actively shares insights through articles and social media, emphasizing the importance of CX in all business functions and the need for courage and emotional intelligence in leadership. doingcxright+3

With over 25 years of corporate leadership, Stacy has held significant roles at major corporations like Liveops, Schindler Elevator Corporation, and Verizon, where she spearheaded customer experience, employee engagement, and digital marketing initiatives. Her diverse background showcases a deep understanding of how to implement CX strategies across various industries. adapt+1

Stacy is committed to continuous learning and professional development, holding an MBA from Fairleigh Dickinson University, a BSBA from American University, and specialized Mini-MBAs from Rutgers Business School. Her academic pursuits in marketing and customer experience underscore her dedication to a well-rounded and informed approach to her field. adapt