Jesse Hollander
CEO & founder focused on agentic CX, product and go‑to‑market growth
teleperson
Madison, Wisconsin, United States
Joined October 2025
Network
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Summary
Serial entrepreneur and product leader focused on CX: Jesse co‑founded Teleperson in 2020 and serves as CEO, building a mobile‑first, agentic customer‑service platform that emphasizes better human handover and a unified customer experience. His recent public writing and company materials articulate a product‑led vision for turning post‑sales service into a platform. teleperson+2
Market‑intelligence and consulting background: He spent multiple years at Frost & Sullivan in consulting and research roles (including Consulting Director for Business & Financial Services), where he moderated industry think tanks and led client engagements spanning financial services, private equity and enterprise clients. frost+1
Hardware / accessibility product experience: As founder of Naturalware, Jesse designed and promoted a sensor‑enabled ergonomic cutlery concept to support users with dexterity challenges, demonstrating experience in product design, embedded sensing and go‑to‑market planning for B2B and B2C care markets. techbriefs+1
Cross‑disciplinary background spanning finance, M&A and growth: Early-career experience as a cross‑border M&A analyst (Mizuho) and later roles in business development and VP of Growth (Ideas Lab) show strengths across financial analysis, deal advisory, and commercial scaling of products. statl+1
Work
Education
Projects
Writing
Shifting Customer Service from Pipe to Platform (Teleperson blog)
April 1, 2024Article setting out Teleperson's product vision for customer service as a platform rather than a cost center — articulates the company's approach to reorganizing post‑sales engagement and human handover.
Naturalware — Create the Future / Tech Briefs entry
January 1, 2016Project entry describing Naturalware: an ergonomic, sensor‑enabled kitchenware system to track dexterity and provide analytics for users with manual dexterity challenges.
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