
Tarah Srethwatanakul
Lead Product Researcher, ex-Meta, passionate about user insights
tarah-srethwatanakul
London, UK
Joined May 2026
Summary
Tarah is a highly experienced UX and Product Researcher with a decade of diverse experience spanning multiple sectors and international markets, including finance (Monzo Bank), social media/tech (Meta - WhatsApp, Facebook Financial, Workplace), and media (The Telegraph). She is adept at delivering user insights, empowering others in research, and identifying opportunities to serve customers, using learnings to shape product features and experiences. monzo+2
She is passionate about building for underserved users and working on zero-to-one products, often exploring new and engaging ways to communicate research insights. This is evidenced by her focus on conversational commerce at WhatsApp for consumers in emerging markets and her work with diverse clients during her agency roles. userweekly+1
Tarah is a strong advocate for a growth mindset and continuous feedback, actively sharing her development areas with her team to foster empathy and trust. She believes in 'giving away your Legos' to enable others and free up time for high-impact work, and is known for asking insightful questions that improve discussions. monzo
Tarah has mentoring experience with organizations like UXPA, Hexagon UX, and Women@ Facebook, and has given talks on designing for behavior change and leveraging UX research for product impact. She also maintains a crowdsourced list of resources for those looking to enter UX research. womentalkdesign+2
Beyond her professional life, Tarah has a personal blog where she shares travel experiences, such as medieval studies in Burgundy, and has interned with international organizations like the United Nations Population Fund and UN Environment Programme. tumblr+1
Work
Education
Writing
Five lessons from my first year at Monzo
July 18, 2023Reflections on her first year as Lead Researcher at Monzo, focusing on fostering collaboration, being empathetic, asking questions, continuous growth, and giving feedback.
Using checklists in service design
May 23, 2017An article discussing the application of checklists in service design.