Steven Ortmann

Hospitality operator turned AI advisor: After over two decades in hotel operations and property leadership, he founded Gratitude AI to translate AI from buzzword into practical, operational solutions for hotels, offering fractional CAIO services, vendor selection, implementation, and AI readiness assessments. gratitudesolutions+1

Award-winning operational leadership: Recognized within the industry for property-level excellence (including Outstanding General Manager of the Year, 2019), demonstrating a track record of delivering guest-focused operations and measurable results. calodging+1

Regional tourism and community engagement: Active in local tourism governance and destination promotion through leadership roles with the Conejo Valley Tourism Improvement District / Visit Conejo Valley, helping shape regional tourism strategy and partnerships. propublica+1

Hands-on hospitality leadership and crisis response: Known for on-property management and community responsiveness (for example coordinating hotel relief and offerings during regional fires), emphasizing guest service and operational readiness. toacorn+1