Snehal Deshmukh

eCommerce order and post-order domain expertise: currently owns backlog and product work for order editing, refunds, adjustments and subscriptions, and has driven measurable operational improvements (e.g., reduced refund handling time). bold

Chatbot and agentic AI work: has developed chatbot assistance using Microsoft Adaptive Cards at Deloitte and explored agentic AI use cases at HCL to automate order status, quotes and promotions queries, focusing on reducing support load and improving self-service. theorg+1

Strong requirements, documentation and delivery skills across industries: extensive experience gathering requirements, writing BRDs/FSDs/SRS, producing project artifacts and facilitating Scrum ceremonies for insurance, financial services and tax credits platforms. bold

Agile product ownership and tooling: functions as both Business Analyst and Product Owner, skilled in backlog management, user story definition and collaboration with UX, engineering and QA; holds SAFe 5 Product Owner/Product Manager certification as listed on public profile. bold