Sandhya Settipalle

ServiceNow Certified Professional building practical ServiceNow development expertise through hands-on projects, real-world use cases, and continuous certification-driven learning.

Hands-On Project Experience: Built Service Catalog items with variable sets, client-side validations, and dynamic form behaviour; Configured Business Rules, Client Scripts, Script Includes, GlideAjax, and GlideRecord across multiple use cases; Designed approval workflows and notification logic using Flow Designer; Explored REST APIs and Integration Hub for external system integration scenarios; Configured CMDB and CI relationships applying CSDM principles; Implemented role-based access using ACLs, Roles, and Groups; Built automated test scenarios using ATF. theorg

ITSM Foundation knowledge including Incident Management, Problem Management, Change Management, and Configuration Management.

ServiceNow Credentials: Certified Implementation Specialist – Data Foundations (CIS-DF), Suite Certification – Data Foundations, and 9 Micro-Certifications including Integration Hub, ATF, CMDB Health, Configure the CMDB, App Engine Studio, Flows, Playbooks Essentials, Agentic AI Executive, Welcome to ServiceNow. linkedin+1

Currently actively seeking opportunities as an Associate ServiceNow Developer, ServiceNow Administrator, ITSM Analyst, or Platform Developer to contribute to building scalable ServiceNow solutions while continuing to grow as a platform professional.