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Richa Diwan

Richa Diwan

Digital & operational transformation leader (healthcare & financial services)

richadiwan
Raleigh, North Carolina
Joined September 2025
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3K connections
💙
Blue Cross NC Leadership
⚕️
Healthcare Strategy & Ops
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Healthcare Product & Digital
📈
Sales & Marketing Leaders
📊
Data & Analytics Leaders
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Customer Experience & Service
⚙️
Enterprise Change Leaders

Summary

Experienced leader in digital and operational transformation across healthcare and financial services — Richa has repeatedly built transformation offices and multi-year digital roadmaps, led CRM and contact center modernization (Salesforce, Genesys, analytics), and driven value-realization frameworks to convert technology investments into measurable business outcomes. officehours+1
Customer experience and contact-center modernization specialist — she has led programs to consolidate customer systems, improve first-contact resolution, and introduce analytics and automation to reduce cost while improving CSAT, often presenting outcomes and risks to executive leadership. officehours+1
Trusted advisor to senior leadership and boards on strategic risk and value delivery — at Walgreens and other employers she prepared Board-level updates, conducted independent program assurance, and advised CFO/CIO teams on delivery risks, funding decisions, and benefit-tracking to increase executive alignment on major digital initiatives. officehours+1

Work

Education

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