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Ranajit Das

Ranajit Das

Customer Success & Support Leader, SaaS and CX specialist

ranajitdas
Mumbai, India
Joined February 2026
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Summary

Customer-support leader who centers empathy and customer experience in operations. customerrelations+1
Experienced in building and leading support teams and product solution architecture for SaaS platforms. sogolytics
Cross-industry experience spanning edtech, SaaS, and consumer/retail entrepreneurship. sulekha+1
Public-facing content creator who produces how-to and product walkthrough videos focused on social media tools and analytics. youtube+1

Work

Education

Projects

Writing

What Role Does Empathy Play in Customer Service Interactions?

March 1, 2024

Q&A-style article discussing the importance of empathy in customer service, including an anecdote about resolving scheduling issues for a SaaS customer and broader guidance on building trust and loyalty through empathic support.

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Hobbies

Creates and uploads social media and tutorial videos on YouTube. youtube