Prathik Shetty

Customer success and SaaS practitioner: Prathik has progressed through customer-success and field roles at multiple SaaS and logistics companies and currently serves as Lead Customer Success at FieldAssist, focusing on retention and enabling customers to realize product value. weekday+2

Research and technical interest: While completing his bachelor's at Thakur College of Engineering and Technology, Prathik co-authored an academic paper on using generative AI and LLM indexing for fake news detection, indicating involvement in applied AI research. ijisae+1

Community leadership and public speaking: An active Toastmasters leader and speaker (listed as Division and Area Director roles and credited as DTM in club materials), Prathik organizes events and competes in club speech contests. wordpress+2

Educational foundation in IT and marketing: Prathik combines a technical undergraduate background in Information Technology with a PGDM in Marketing, reflecting a blend of technical and business skills suited to customer-facing SaaS roles. ijisae+2