Yash Shah

A LinkedIn Pulse article using the analogy of brakes in a car to explain the importance of periodic questioning and challenges in life (like from parents, teachers, mentors) to enable one to move forward faster and more safely.

An article discussing the retirement of Zendesk Sell, why Zendesk made the move, and how businesses can prepare for the transition, focusing on strategic shifts towards AI-driven customer experience.

An article explaining the differences between Agentic AI and AI Agents, their functions, practical use cases across industries, and why understanding this distinction is crucial for CX leaders in 2025.

An article analyzing a sophisticated supply chain attack on Salesloft Drift, highlighting the exploitation of OAuth tokens and the importance of continuous monitoring and vendor risk management for SaaS security.

A guide discussing the top AI agent platforms for businesses in 2025, detailing how to choose the best platform based on use case, integrations, security, team skills, and pricing, with a focus on unifying customer conversations and outbound outreach.

An article exploring the best AI chatbots for customer service in 2025, their key benefits such as 24/7 support and cost savings, and how to choose the right solution for different business needs.