Network
387 connectionsSummary
Experienced end-user support and desktop engineering professional with hands-on skills in OS and office software installation, endpoint protection (ESET, Symantec, McAfee), malware remediation, and asset inventory/CMDB reconciliation. deepenrich
Operational IT engineer who has supported large-scale environments — coordinating shifts, managing multiple locations, handling incident/request/change workflows in ServiceNow, and producing ticket quality reporting. deepenrich
Team-focused lead and trainer: coached and organized trainings for teammates, delegated and reviewed tasks, and guided peers to improve ticket quality and performance. deepenrich
Experience across infrastructure activities including UAT and DR support, pre-onboarding configurations for executives, WYSE terminal configuration, and Windows migrations (Win-7 to Win-10). deepenrich
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