Manuela Hensman

Manuela Hensman is a seasoned sales and transformation executive with extensive experience at Salesforce, where she currently serves as an Innovation & Transformation Program Executive. Her tenure at Salesforce also includes a role as Senior Strategic Account Manager, focusing on reimagining customer experiences.

She possesses a strong background in sales leadership and account management, demonstrated through roles at various technology companies such as basys, inc., Intradiem, NICE Ltd, HyperQuality, Aspect Software, CenterForce Technologies, and EIS International, Inc.

Manuela is actively engaged in continuous learning and skill development within the Salesforce ecosystem, as evidenced by her various 'Ranger' and 'Agentblazer Champion' certifications from Trailhead by Salesforce. She also actively participates in the Salesforce Trailblazer Community, asking and answering questions related to Salesforce challenges, AI, and data management. salesforce+3

She shows a keen interest in the intersection of data, AI, and customer experience, frequently sharing insights and articles on LinkedIn about topics like data governance frameworks for AI and the impact of AI agents in customer service, such as Salesforce's Agentforce. linkedin+1