Samuel Mathew
Technical Analyst focused on infrastructure and IT service desk
mathew-samuel
Hyderabad, Telangana, India
26 connections
Joined June 2026
Summary
Experienced IT support professional who progressed from customer-facing service roles into IT service desk and infrastructure-focused technical analyst work. theorg+1
Hands-on customer service background with experience handling domestic voice processes and using tools like Tallyman and CRM systems for loan-repayment tracking and follow-up.
Worked in global IT service desk roles, indicating familiarity with service desk operations and incident/support workflows at enterprise scale. linkedin
Educational background in commerce with a specialization in computer applications, aligning academic training with IT-focused early career roles.