Karthick Jayapal

Customer success and email deliverability are central to his current role — listed as Senior Manager Customer Success with an explicit focus on email deliverability at TargetBay. rocketreach

Broad operations and contact-center background — previous roles include operations at Touchbase and managerial operations and contact-center positions at Aegis BPO and Teleperformance, showing continuity in operations and customer-facing environments. rocketreach

Technical education in computer science — holds a Bachelor's degree in Computer Science from the University of Madras, complemented by an ITIL V3 Service Transition & Continual Service Improvement credential. rocketreach

Emphasis on operational excellence and measurable performance — listed skills include written communication, key performance indicators, operational excellence, customer communication and handover. rocketreach