Dr. Jennifer Pardi-Cusick

Experienced CX and customer‑strategy leader who bridges research, product, and GTM: Jen has led customer strategy and insight programs at Gogo Business Aviation and other companies, running programs (e.g., callback programs and research) that turn customer feedback into actionable product and service improvements for B2B settings. salesflow+1

Founder and operator for early-stage technical founders: as Founder & CEO of Fennel Frameworks, she leads a collective that focuses on market validation, customer co‑creation, go‑to‑market strategy, and systems to help technical founders find product‑market fit and scale. fennelframeworks+1

Practitioner‑researcher with inventorship on applied ML for experience measurement: she is listed as an inventor on a published patent application for a proxy model that estimates user experience and supports automated adjustments to improve satisfaction, demonstrating data/ML applied to CX problems. google+1

Advanced academic and executive education background with a focus on business, marketing, and AI: holds a DBA (National University) and an MBA (WGU), plus executive education in AI applications—signaling a mix of practical leadership, research training, and recent upskilling in AI for growth. fennelframeworks+2