Josefina Blanquet

Businesses don’t scale on systems alone: they scale on people. I build engaged teams and high‑performance systems by combining human-centered leadership, community building, and soulful business growth. With 15+ years across governmental, agency, entrepreneurial, and corporate environments, I diagnose root causes, design actionable frameworks and journeys, and turn chaos into clarity to strengthen operations and elevate customer experiences. I balance data with intuition, structure with creativity, and craft organizations that feel alive—where beauty, harmony, and impact are inseparable from strategy. If you’re ready for strategic insights, operational excellence, and a business with both impact and soul, let’s connect.

Emotion-led CX and structured operations: Josefina combines emotional insight with disciplined operational systems to design customer experiences that are both deeply human and reliably scalable.

Founder and business growth partner: Through The Mintaka Project she supports brands with soulful growth strategies that marry creative storytelling, UX, and operational frameworks to turn human-centered ideas into repeatable business outcomes.

Cross-sector CX & Ops practitioner: Her background spans travel operations, luxury retail, mental health community management and consultancy, reflecting a practice grounded in both empathy-driven customer work and operational rigor.

Creative content and reflective practice: Josefina publishes personal writing and videos that explore creativity, emotions and growth, using storytelling to surface insights that inform her client work and operational design.