Gagandeep Saxena

Experienced hospitality and property management professional with hands-on operational experience across multiple short-stay and hostel properties, responsible for front desk operations, check-in/check-out coordination, and guest issue resolution. scribd

Track record of building operational processes and reporting: prepares monthly/annual property performance reports, develops standard operating procedures, and compiles daily front office activity reports to inform management decisions. scribd

Customer-service oriented background originating in customer service roles, with demonstrated skills in complaint management, upselling/cross-selling, and establishing knowledge bases to improve resolution times. scribd

Team leadership and staff development: experience supervising reception and front office teams, conducting staff meetings, training new hires, and coordinating housekeeping and support teams. scribd

Multilingual communication skills (Hindi, English, Punjabi), supporting guest-facing roles across Indian hospitality environments. scribd