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Filippo Sandei

Filippo Sandei

Head of Customer Engagement & Omnichannel at Sparkasse

Bolzano, Italy

Summary

Leader in digital advisory and omnichannel customer engagement: Sandei has been central to Sparkasse's development of virtual consulting services (Sparkasse Meet) and Digital Collaboration features integrated into the ON Online Banking platform, emphasizing remote video consultancy and self-service appointment booking. linksmt+2
Operational and organizational lead with branch efficiency focus: in 2020 Sandei was appointed Responsabile Organizzazione to redesign objectives and make branch operations more efficient, reflecting experience gained in the retail network. fliphtml5+1
Experienced retail & personal banking coordinator and public representative: Sandei held coordination responsibilities for retail and personal banking (2015–2020) and has appeared as a public-facing representative of Sparkasse at events and award ceremonies. swz+2

Work

Projects