Nathan Yap

Nathan Yap is a serial entrepreneur with a proven track record of founding and scaling multiple businesses across different industries, including BPO, staffing, and a group of diverse companies (FBC Group) with an international presence. He is particularly adept at building and leading teams, currently overseeing operations with over 300 employees. supportzebra+2

He specializes in customer experience innovation and strategy, specifically helping SaaS and e-commerce businesses scale through world-class outsourced customer support. He promotes a 'heard' mentality in his BPO operations, emphasizing strong communication and genuine care for clients. nitter+2

Yap's entrepreneurial drive started at a very young age, with ventures like selling bait in elementary school, engaging in currency trading as a teenager, and running a car dealership in college. This early exposure to business instilled in him a continuous pursuit of new opportunities and a 'shiny object syndrome' for new projects. youtube

With a background in finance from Houston Baptist University and experience as a CFO, Nathan Yap possesses a strong financial acumen, which likely contributes to his success in business development and scaling operations. He has also held earlier roles in accounting and internships, providing a solid foundation in financial management. theorg