Cihan Cavlak

Cihan Cavlak is a seasoned professional in category management and customer operations with a strong background in e-commerce and strategic planning. He currently holds a Senior Category Manager role at Amazon, focusing on Consumer Electronics across the EU & UK regions, demonstrating leadership in a major global retail environment.

His career trajectory includes significant roles at Agoda, where he was Global Head of Customer Operations and Head of Customer Satisfaction & Escalation, highlighting his expertise in optimizing customer experience and operational efficiency within the travel technology sector. Prior to this, he gained valuable consulting experience at The Boston Consulting Group (BCG), applying strategic insights across various industries. anlatsin

Early in his career, Cihan developed foundational skills in strategic planning and customer experience at Turkcell, a leading telecommunications company, and in product development and internal auditing at major Turkish financial institutions, Türkiye İş Bankası and Finansbank. xing

Academically, Cihan holds a Master of Business Administration (Executive MBA) from Sabanci University and a Bachelor's degree in Economics from Hacettepe University. He also participated in a Leadership and Entrepreneurship AMP at the Massachusetts Institute of Technology - Sloan School of Management, reflecting a commitment to continuous learning and leadership development. scribd