Amanda Gomez

Progressive customer experience leadership: Amanda's career shows progression from office and client-service roles into CX management and senior leadership at Angi and Handy HQ, indicating a sustained focus on customer experience and operations.

Expertise in escalations, partnerships, and policy: Roles listed include CX Manager (Escalations), CX Manager (Partnerships), and Senior Manager Homeowner Partnerships Policy, reflecting experience managing escalations, partner-facing CX, and policy work within marketplace/customer-care contexts.

Experience across marketplace operations and CX strategy: Amanda's LinkedIn summary references CX strategy, marketplace operations, BPO leadership, retention, escalations, and policy, suggesting a blend of operational and strategic responsibilities in customer experience functions.

Academic background in media and humanities: Amanda holds an MA in Humanities/Social Thought and a BS in Media, Culture and Communication from NYU, plus an AA in Communication and Media Studies from LaGuardia, indicating formal training in communication, media, and social thought alongside her CX career.