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Shankar Ganesh

Shankar Ganesh

Product Leader building B2B SaaS products with focus on AI and UX

India
Joined January 2025
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Ex-Freshworks SaaS Founders & Leaders
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Freshworks Engineering Team
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Freshworks Product & Customer Professionals
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AI/ML Innovators in B2B SaaS
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Summary

Shankar Ganesh is a seasoned Product Leader with a strong focus on building B2B SaaS products. His career trajectory, from Public Relations to Founding Product Manager at Atomicwork, demonstrates a comprehensive understanding of the product lifecycle from market perception to deep technical execution. He champions a customer-centric and data-informed approach, advocating for direct user engagement and feedback to drive product evolution. linkedin+1
He possesses a keen interest and practical expertise in Artificial Intelligence, particularly in its application to enterprise workflows and product design. His recent blog posts delve into 'AI design patterns,' showcasing his thinking on how AI can shape product development and user experience, from optimizing defaults to handling complex user interactions. He has also built an AI proposal generator. shankarganesh+3
Shankar is also a prolific writer and thought leader in product management and UX, maintaining a personal blog where he frequently shares insights on product philosophy, design, and industry trends. His contributions to the Freshworks blog and Medium also highlight his ability to articulate complex product strategies and mentor others in UX writing, being recognized as 'the guardian of good UX'. shankarganesh+2

Work

Education

Projects

Writing

Growing your taste to build better products

August 1, 2024

A blog post exploring the importance of distilling and discerning components of products to enhance one's taste in software development.

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Having a setting vs. making something default

June 1, 2024

A blog post discussing the product management philosophy of choosing opinionated defaults over configurations, especially for non-enterprise businesses.

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4 Ways Product Managers Can Create a Customer-centric Product

March 1, 2019

An article where Shankar Ganesh, as a Product Manager at Freshworks, outlines strategies for product managers to build customer-centric products by leveraging support tickets, customer conversations, and internal team feedback.

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How We Created Meaningful Content For The Freshdesk Blog With 50 Interviews

August 1, 2016

Co-authored article detailing a strategy for generating unique and engaging blog content through industry leader interviews, focusing on customer service and engagement.

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AI design patterns series

A series of blog posts on his personal blog exploring emerging design patterns in AI, covering topics like future-proofing search, handling user context switches, and guiding users to enhance prompts.

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Leveraging AI workflows for enterprise automation

A webinar and blog contribution for Atomicwork discussing how AI workflows can help businesses break the constraints of traditional IT operations.

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