Shashidhar Ramamurthy
Customer Experience leader focused on CX strategy and programs
Bengaluru, Karnataka, India
Joined March 2026
Summary
Strategic customer experience leader who builds measurement frameworks and programs to improve organizational NPS and customer happiness. bayt+1
Operator focused on process improvement and measurable outcomes — has driven reporting systems, service recovery strategies, and journey re-designs to reduce turnaround times and enhance CX. bayt+1
Experienced leader of cross-border teams and programs, having managed customer operations across EMEA, India and APAC and led competency and transition programs for global teams. bayt
Practitioner of continuous improvement and formal methods, holding Six Sigma Green Belt and SAFe Scrum Master certification alongside professional training from a chartered accountant articleship. bayt
Work
Education
Writing
What do you do to help ease the pressure you feel before delivering a speech?
A Q&A-style contribution addressing techniques to manage pressure before public speaking.
What is the best financial decisions you have ever made in your life?
A Q&A-style contribution describing personal perspectives on important financial decisions.