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Andrews Sekar

Andrews Sekar

Customer Success leader and product-focused manager

India
theorg
Joined March 2026
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Summary

Customer success leadership: Andrews leads and mentors customer success teams with a focus on customer satisfaction and retention, having helmed the North American CSM team at QuestionPro and later moving into a Lead - Customer Success role at Freshworks. questionpro+1
Product and project experience: His background includes roles across account management, project management and product management, giving him practical experience in both technical product features (mobile/offline surveys, kiosk mode) and operational improvements. questionpro+1
Content contributor and communicator: He has authored and co-authored multiple long-form pieces on survey technology and data collection topics, demonstrating an ability to explain product features and data concepts to broader audiences. questionpro+1
Operational improvement and continuous learning: Emphasizes automation of manual tasks for his teams and continuous upskilling in technology to improve team focus and outcomes. questionpro

Work

Education

Writing

Passive data collection: What it is & Advantages

June 1, 2022

Overview of passive data collection, its differences from active data, advantages (continuous monitoring, reduced bias, large-scale analysis), use cases and brief discussion of how QuestionPro collects passive data.

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Kiosk mode: Now Run Mobile Surveys on Full Screen with QuestionPro App

March 1, 2016

Explains QuestionPro's KIOSK mode for the offline mobile app, how to enable it, and use cases for running surveys in full-screen kiosk-style on mobile devices.

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Offline Survey Mobile App: Gather Survey Data Even without Internet Access

Guidance on using QuestionPro's mobile/offline survey app to capture survey data when internet access is unavailable.

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Hobbies

Long-time gamer and ramen enthusiast. questionpro