Heather Halter
Technical Documentation Manager | Content Strategy | Leader and Mentor
Summary
Work
Education
Writing
So you want better OpenSearch documentation?
June 18, 2024This blog post, co-authored, discusses improving OpenSearch documentation, emphasizing insights gained from OpenSearchCon EU discussions. It highlights collaborative efforts and strategies to enhance documentation quality and user experience within the OpenSearch community.
The thud test: Measuring OpenSearch Documentation
November 11, 2022An article discussing the evolution of technical writing metrics, from measuring content volume to focusing on user needs and simplicity. Heather shares her experience as Documentation Manager for OpenSearch, balancing content creation with quality goals in an open-source environment, and highlights ongoing efforts to improve documentation usability and accessibility.
Copywriting: Improve User Experience One Word at a Time
December 1, 2019A course co-taught by Heather Halter focusing on crafting effective copy to enhance user experience. The course covers best practices, terminology, and real-world applications in design-led development processes, including examples from SAP Fiori projects.
Information Spillover at Americas UA Day
July 21, 2015A blog post co-authored by Heather Halter that promotes the "Americas UA Day" at SAP. The event focuses on sharing new ideas and innovations in information development and user assistance, emphasizing connection and collaboration among user assistance teams across the Americas.