Nisha Jacob
Automation Test Analyst specializing in Salesforce and AI QA
Sydney, New South Wales, Australia
Summary
Nisha Jacob is a seasoned Automation Test Analyst with a strong focus on Salesforce and AI Quality Assurance. She actively contributes to projects involving government agencies and demonstrates thought leadership through her written works on topics like AI Quality Assurance in AgentForce testing and effective Salesforce testing methodologies. theorg+2
Her expertise extends to various testing tools and practices, including Salesforce CRM products, ALM tools like Jira and Confluence, and advanced AI testing frameworks such as the AgentForce Testing Centre, Testing API, and AgentForce DX. theorg+1
With a background in Electrical and Electronics Engineering, Nisha has a comprehensive understanding of systems and processes, having held roles as a Process Coordinator focusing on quality assurance for online applications and as a Systems Quality Analyst involved in product testing. theorg
Work
Education
Writing
Exploring AI Quality Assurance in the Agentic World: My Initial Thoughts
August 1, 2025A detailed article discussing AI Quality Assurance strategies and best practices for AgentForce testing. Covers AI testing tools, frameworks, and autonomous testing methods, highlighting challenges and insights into the future of AI in software testing.
Maximising Business Success with Effective Testing in Salesforce
March 1, 2024An article emphasizing the critical role of testing in Salesforce deployments for business growth and customer relationship management. It outlines testing methodologies, including functional (black box) and technical (white box) testing, and offers tips for effective testing practices.