Abhinav Reddy

Product-owner and Agile delivery focus: Uses SAFe AI POPM principles to prioritize and sequence backlog items, participates in Agile ceremonies, and translates ambiguous operational problems into measurable work increments to drive outcome-based delivery. bold

Operational risk and fraud-prevention experience: Experienced in monitoring transaction workflows, investigating suspicious activity, and implementing preventive measures that reduced fraudulent transactions in prior roles. bold+1

Customer-facing technical support and training: Background in technical support roles at Diebold Nixdorf delivering customer training, managing ticket queues, resolving service incidents, and creating feedback loops to improve customer satisfaction. bold

Process improvement and measurable impact: Has led and implemented process improvements (e.g., increasing service resolution efficiency by ~15% and contributing to reductions in fraudulent transactions), and communicates operational metrics and risk narratives to stakeholders to guide decisions. bold+1