Anurag Dhali

Physics Wallah Weekly Oscars (2024): Talktime Champion, Best QA Pitch Score, Weekly Admission Champion

Customer-focused professional with proven success in international client handling, retention, and issue resolution, aiming to transition into a senior customer support or escalation management role. Eager to drive customer satisfaction, operational efficiency, and team performance in a dynamic organization.

Customer-facing financial guidance with focus on long-term savings — At Policy-bazaar UAE, advised clients on term life insurance, ULIPs, and long-term savings plans, conducting need analysis and managing the customer lifecycle from consultation through policy issuance and post-sales support. signalhire

Student counselling and retention specialist — Worked as a student counsellor and student success specialist (Physics Wallah, BYJU'S), delivering personalised consultations, maintaining high retention (reported 75% at BYJU'S), handling refunds and critical escalations, and improving operational processes via MIS. scribd+1

Proven escalation management and performance — Consistently met performance targets through proactive engagement, handled escalations, and mentored team members to improve overall team performance. facebook

Recognised for quality and coaching — Received multiple internal awards (e.g., QA & Talk Time Excellence, Weekly Admission Champion) and mentored new joiners on call handling and objection resolution, indicating strengths in coaching and quality-focused customer interactions. facebook