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Abhishek Sharma

Abhishek Sharma

Senior Manager – Collections; 18 years across BPO, telecom, banking

abhisheksharma5
Joined April 2026

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Summary

Experienced BPO leader with end-to-end operational expertise: Over 12 years managing BPO operations across multiple sites, handling voice and non-voice processes, sales operations, and email/chat support.
Telecom operations foundation: Early career roles as Center Manager at major telecom firms (Airtel, Reliance, Idea) provided large-scale operations and people-management experience.
Transitioned into finance collections and project management: Progressed through Karvy roles (Center Head, Senior Manager, Project Manager) and now serves as Senior Manager – Collections at RBL Bank, responsible for collections strategy and portfolio performance.
Formal management education supporting operational leadership: Holds a PGDBM in Business Operations Management from Amity University, complementing practical experience in operations and project management.

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