Anu Arora

ServiceNow / ITSM practitioner and platform implementer: Anu has a long-running focus on ServiceNow and IT service management — designing, developing and implementing Now Platform solutions (ITSM, ITOM, ITAM, ITBM, SecOps) and building workflows/integrations to optimize IT operations. servicenow+1

Cross‑functional collaborator and process standardizer: In her McCain role she emphasizes working across functions to standardize processes, improve operational efficiency, and support platform adoption and internal mobility and training. mccain+1

Career progression across consulting and IT operations: Her listed history (Convergys → HCL → CSC → Fujitsu → WSIB → McCain) shows movement between vendor/consulting roles and in‑house IT service management positions, indicating strengths in both delivery/implementation and operational sustainment of ITSM tooling. linkedin+1