Glen Burnett

An article authored by Glen Burnett highlighting the necessity of collaboration and the role of partnership facilitators in addressing complex climate challenges, focusing on trust-building and creative solutions.

Explores the growing importance of co-creation in cross-sector partnerships, innovation, and solutions design, particularly in addressing complex global challenges.

A three-part series contributing to research on how systems change and the role of Systems Leadership in catalyzing change, particularly in international development, in collaboration with USAID.

A report co-authored with Kathryn Bowman and Manmeet Singh, focusing on foresight and innovation in global food systems.

Discusses the Mulanje Electricity Generation Authority (MEGA) in Malawi, a Practical Action-implemented project for affordable micro-hydropower and off-grid energy solutions.

An article detailing various approaches to collect customer feedback in emerging and frontier markets, including in-person, surveys, suggestion boxes, VOC ambassadors, and remote feedback using SMS and social media.

A detailed blog post by Glen Burnett explaining the concept of customer lifecycle mapping, its stages, and its application in creating cohesive customer experiences.

A blog post discussing the importance of being 'customer obsessed' for companies and 'stakeholder obsessed' for international development organizations, particularly in frontier markets, emphasizing ongoing conversations and integration of feedback.