Jason Mok
Product and operations leader with expertise in patient and customer experience
Walnut Creek, California
Summary
Jason Mok is a seasoned product and operations leader with over a decade of experience, particularly strong in customer strategy, patient experience, and technology consulting. His career spans various roles from a Technology Consultant at Deloitte to a Senior Product Manager at Castlight Health and Head of Customer Success Strategy & Operations at EverestLabs.AI, culminating in his current role as Senior Strategy & Operations Manager, Patient Experience at Rula. His experience includes co-founding a startup (Confidante) and working with companies acquired by larger entities (Jiff, Inc. by Castlight Health). truthfinder+2
He possesses a strong academic background in Electrical Engineering, holding a BS from the University of California, Los Angeles, and further studies at The Hong Kong University of Science and Technology. He also holds professional certifications as a SAFe Agilist and Certified Usability Analyst, indicating an expertise in agile methodologies and user-centered design. topline+2
Based in Walnut Creek, California, Jason Mok has consistently worked in technology and healthcare sectors, with a clear focus on improving operational efficiency and customer/patient satisfaction through strategic planning and product development. realtyhop